How do you describe customer service on a Resume

Posted by Tauranga Resume on 6 Jun 2025

When you are applying for a customer service position, you must be sure to include your qualifications and experience on your resume. A professionally written resume can make an enormous difference in getting the job you want. Here at Tauranga Resume, we specialize in writing resumes to assist you in standing out the rest of the applicants. In this article, we will provide tips on how to present customer service on a resume.

  1. Use action verbs: When you are describing your customer experience you should use action verbs such as "assisted," "resolved," or "responded." These verbs suggest that you are actively involved in the work of customer service and are able to show results.
  2. Incorporate specific job duties and responsibilities. Be precise when describing your service experience. Instead of telling the reader that you "worked in customer service," say "managed a team of customer service agents and handled complaints from customers."
  3. Incorporate relevant indicators such as satisfaction ratings to show your contribution. For instance, "increased customer satisfaction by 15% by using effective methods for problem solving."
  4. Customize your resume: tailor your resume to fit the customer service position you’re applying for. Highlight the skills and experience which are relevant to the position.
  5. Ask for professional help and proofread Before you submit your resume, proofread it. making it available to ensure it’s not erroneous. If you require help you can seek help from a professional through Tauranga Resume.

If you follow these advices by following these guidelines, you can build a customer service resume that effectively highlights your relevant experience and skills. Make sure you modify your resume to fit the specific position you’re applying to and ensure that you have it proofread before you submit it. Tauranga Resume can also assist with the creation of a strong resume that displays your capabilities as well as your experience.

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